Wednesday, September 24, 2008
Recently I went to a store (I won't mention the name - I'm sure you can figure it out) and was helping my mom shop. When we got to the checkout line, we had a sale item that rang up as the regular price. My mom happened to catch the mistake and asked me what the sale price was. I told the cashier but, of course, they didn't believe me and had to check up on it. They used their nifty little walkie talkies but only got one person who would do a price check on the item. That person never did a price check. Four other cashiers/employees just so happened to be standing around the register we were at (literally standing around it) and when asked, they all refuse to do a price check. They weren't doing anything else but, apparently, this was too much work for them. They dismissed the cashier that was assisting us so we were left standing at the register with no cashier. Finally one of the cashiers that had refused to do a price check told us to come to a different register. He stupidly rang the item up and, of course, it still rang up at the wrong price. So of course the smart thing to do is to make us bring all of our stuff to yet another cash register. He's still refusing to do the price check himself and continuing to call people on his little walkie talkie to find someone to do a price check for him. And of course, no one will. Finally I do the price check myself and rip the sale sign down. When I bring it to him, he had a bad attitude like I did something wrong. If the employees would have just done their job, gone to the product aisle and checked for a sale, we could have been done with the whole ordeal in five minutes instead of twenty minutes. Instead, the customer had to do their job for them and they had to "help" us for longer than was necessary. They could have been helping more customers, making more money for their company had they just done their job.
Tuesday, September 16, 2008
After having some issues with my cell phone, I called my operator off my landline so I could discuss the problems I was currently experiencing.
I explained to the representative that although my phone would turn on, and I could receive calls, the display screen was always blank. Unfortunately, although she sympathized with my problem, she explained there was nothing she could do for me over the phone and recommended that I take it to my operator’s local store for more help.
I was more than happy to oblige, after all, the phone was only 8 months old and therefore still well within its warranty. I was expecting no issues when talking over the problems with the store worker, however, his diagnosis was that I had dropped, or somehow allowed the phone to get unnecessarily wet. Obviously I disagreed, yet he still insisted that this was the case, even offering to jog my memory by asking if I had dropped it down the toilet or into a swimming pool.
After becoming more than a little agitated by the presumptions of the worker I left the store, and vowed to not use the company in the future.
To my knowledge I had done nothing to alter the functioning of the phone, however was left high and dry by the company. I received no help or compensation.
I explained to the representative that although my phone would turn on, and I could receive calls, the display screen was always blank. Unfortunately, although she sympathized with my problem, she explained there was nothing she could do for me over the phone and recommended that I take it to my operator’s local store for more help.
I was more than happy to oblige, after all, the phone was only 8 months old and therefore still well within its warranty. I was expecting no issues when talking over the problems with the store worker, however, his diagnosis was that I had dropped, or somehow allowed the phone to get unnecessarily wet. Obviously I disagreed, yet he still insisted that this was the case, even offering to jog my memory by asking if I had dropped it down the toilet or into a swimming pool.
After becoming more than a little agitated by the presumptions of the worker I left the store, and vowed to not use the company in the future.
To my knowledge I had done nothing to alter the functioning of the phone, however was left high and dry by the company. I received no help or compensation.
Thursday, September 11, 2008
The International Eatery Proposal
The International Eatery
Our group has decided on a restaurant and bar with different cuisine from around the world. We feel like this will be a big success given the diversity of the city. The restaurant will be located on Grace Street in the old Ukrops building. We will purchase half of the building and build a second story for our bar. We want to have the bar and restaurant separate so the families can enjoy quiet time downstairs and when it gets later the bar crowd can feel free to be loud. We wanted to be in a central location to entice the students living on campus as well as students who commute. The location is very close to the Broad Street parking deck along with the good size lot in front of the old Ukrops building. We want to decorate the restaurant with flags from the different countries’ cuisine we will be serving and other pieces that symbolize those cultures. We have decided on German, French, Thai and Spanish food. We felt these four will give the customers a nice variety to choose from, yet not clash with each other. Since we will be doing family style serving there could be numerous countries dishes at one table. With Richmond being a very diverse city we believe this will appeal to many people. Also it is a bunch of different tastes under one roof, whereas normally you would have to go to different restaurants. We will have a wait staff of ten on a rotating schedule with three hosts, manager, assistant and four head chefs from the different countries. We are going to advertise for chefs from different countries so we can have authentic food and from each country have at least three signature dishes. Having a limited amount of dishes cuts down on the amount of supplies and ingredients we have to stock in our fridge. We would also like to keep fresh ingredients to appeal to healthy eaters, and the taste is better. A few of our advertising ideas include, having a new country featured every month to kick up the flow of traffic, posting signs around the VCU campus and advertise in numerous publications such as, yellow pages, Val-Pak, and the Richmond Times Dispatch. We will also advertise on the radio, featuring a daily add on Q94, one of the most popular stations in the area. We want to appeal to a medium to high class of people. Our dishes have to be on the high side since we will be purchasing expensive ingredients to keep the authentic taste alive. A lot of the VCU students live nearby Richmond so hopefully they will tell their parents, who will then tell their friends. Word of mouth advertising is very important we are competing with numerous restaurants in the Richmond area. Restaurants like Edo Squids and CousCous are amazing places but they focus on only one type of cuisine. When you go out with a group of people and can’t decide on where to go, The International Eatery will solve all their problems. We are trying to send an important message to the customers. Expand your horizons and explore the cuisine of a country you are not familiar with. Many people probably don’t even know what authentic cuisine from France would entail. French fries just don’t cut it. We are also sending the message that we embrace our city. Richmond is very up and coming and with so many diverse people we have tons of room to learn and explore new cultures, why not start with their food.
Our group has decided on a restaurant and bar with different cuisine from around the world. We feel like this will be a big success given the diversity of the city. The restaurant will be located on Grace Street in the old Ukrops building. We will purchase half of the building and build a second story for our bar. We want to have the bar and restaurant separate so the families can enjoy quiet time downstairs and when it gets later the bar crowd can feel free to be loud. We wanted to be in a central location to entice the students living on campus as well as students who commute. The location is very close to the Broad Street parking deck along with the good size lot in front of the old Ukrops building. We want to decorate the restaurant with flags from the different countries’ cuisine we will be serving and other pieces that symbolize those cultures. We have decided on German, French, Thai and Spanish food. We felt these four will give the customers a nice variety to choose from, yet not clash with each other. Since we will be doing family style serving there could be numerous countries dishes at one table. With Richmond being a very diverse city we believe this will appeal to many people. Also it is a bunch of different tastes under one roof, whereas normally you would have to go to different restaurants. We will have a wait staff of ten on a rotating schedule with three hosts, manager, assistant and four head chefs from the different countries. We are going to advertise for chefs from different countries so we can have authentic food and from each country have at least three signature dishes. Having a limited amount of dishes cuts down on the amount of supplies and ingredients we have to stock in our fridge. We would also like to keep fresh ingredients to appeal to healthy eaters, and the taste is better. A few of our advertising ideas include, having a new country featured every month to kick up the flow of traffic, posting signs around the VCU campus and advertise in numerous publications such as, yellow pages, Val-Pak, and the Richmond Times Dispatch. We will also advertise on the radio, featuring a daily add on Q94, one of the most popular stations in the area. We want to appeal to a medium to high class of people. Our dishes have to be on the high side since we will be purchasing expensive ingredients to keep the authentic taste alive. A lot of the VCU students live nearby Richmond so hopefully they will tell their parents, who will then tell their friends. Word of mouth advertising is very important we are competing with numerous restaurants in the Richmond area. Restaurants like Edo Squids and CousCous are amazing places but they focus on only one type of cuisine. When you go out with a group of people and can’t decide on where to go, The International Eatery will solve all their problems. We are trying to send an important message to the customers. Expand your horizons and explore the cuisine of a country you are not familiar with. Many people probably don’t even know what authentic cuisine from France would entail. French fries just don’t cut it. We are also sending the message that we embrace our city. Richmond is very up and coming and with so many diverse people we have tons of room to learn and explore new cultures, why not start with their food.
Wednesday, September 10, 2008
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