Wednesday, September 24, 2008
Recently I went to a store (I won't mention the name - I'm sure you can figure it out) and was helping my mom shop. When we got to the checkout line, we had a sale item that rang up as the regular price. My mom happened to catch the mistake and asked me what the sale price was. I told the cashier but, of course, they didn't believe me and had to check up on it. They used their nifty little walkie talkies but only got one person who would do a price check on the item. That person never did a price check. Four other cashiers/employees just so happened to be standing around the register we were at (literally standing around it) and when asked, they all refuse to do a price check. They weren't doing anything else but, apparently, this was too much work for them. They dismissed the cashier that was assisting us so we were left standing at the register with no cashier. Finally one of the cashiers that had refused to do a price check told us to come to a different register. He stupidly rang the item up and, of course, it still rang up at the wrong price. So of course the smart thing to do is to make us bring all of our stuff to yet another cash register. He's still refusing to do the price check himself and continuing to call people on his little walkie talkie to find someone to do a price check for him. And of course, no one will. Finally I do the price check myself and rip the sale sign down. When I bring it to him, he had a bad attitude like I did something wrong. If the employees would have just done their job, gone to the product aisle and checked for a sale, we could have been done with the whole ordeal in five minutes instead of twenty minutes. Instead, the customer had to do their job for them and they had to "help" us for longer than was necessary. They could have been helping more customers, making more money for their company had they just done their job.
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2 comments:
Good for you taking initiative. While you were at it, why not involve the manager? I find myself, the older I get, less reluctant to make a scene when i get upset about poor customer service. I understand that people in those roles make little money and receive little recognition, but their job is not HARD. It's just a bummer. Get over it, right?
Sadly, your story does not surprise me. So many employees are lazy and would rather pass you off to another employee or ignore you all together than deal with the issue. I agree with Liz and would have gotten a manager involved. But, I have done that in the past and had the manager almost frustrated that I questioned their employee’s judgment. I have been trained that “the customer is always right,” but I have run into a lot of people who make it obvious that they think differently!
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